Home » How do you know that your personal injury lawyer is any good?

How do you know that your personal injury lawyer is any good?

June 26, 2017,
Andrew Gray,
Andrew Gray Personal Injury Solicitor Harrogate
Andrew Gray Personal Injury Solicitor Harrogate

[fusion_builder_container hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” parallax_speed=”0.3″ video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” border_style=”solid”][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” border_position=”all” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” center_content=”no” last=”no” min_height=”” hover_type=”none” link=””][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

1. Are they actually a solicitor or being supervised by a solicitor? At Truth Legal, where cases are being run by a Paralegal or Trainee, they always have close 1-2-1 supervision by a qualified lawyer. By contrast, many claims factories employ unqualified claims managers (whatever a “claims manager” is”.)  Many Legal Executives regulated by CILEX are brilliant, so you don’t necessarily need a solicitor. Perhaps for more complicated injury claims you may want a solicitor but it’s all about the quality, supervision of, and experience of the solicitor or Legal Executive who is handling your accident claim.

2. Have they dealt with a case like yours before? Ask them – go on – ask them. Not only is the type of accident important but also whether the personal injury solicitor has experience in your specific type of injuries. It’s scandalous that some claims farms have unqualified “claims managers” dealing with really complicated injuries. Each person is unique. Each injury impacts upon a person differently. The failure to accurately comprehend a complex medical report is the reason why Truth Legal is top for “change solicitor” in the UK. My goodness do we see some incorrectly analysed medical reports!

3. Ask – how many cases do they have? We have around 500 cases between 12 of us.  Now I know some unqualified paralegals who used to have 600 road Traffic Accident claims at the same time! Please digest that. Yes, I personally know paralegals who ran – or tried to run – 600 road Traffic Accident claims at the same time. Whatever job you do, please imagine trying to do a competent job running 600 claims. It’s farcical. Please do not use such a solicitor’s firm. Ask your “claims handler” – go on, I dare you – how many claims they are running at the same time as yours. You won’t believe the answer. Pick a solicitor who knows who you are when you call them. If they don’t know you – instead, they ask for your reference number – you’re probably with the wrong law firm.

4. Ask them whether they can handle your case at every stage. It’s weird but it’s true that some claims factories use unqualified people tAndrew Gray Personal Injury Solicitor Harrogateo take the call; then inexperienced paralegals to submit the claim; and then if it gets complex, they often allocate your claim to someone more senior. Ask your solicitor whether they can handle every stage of your claim. If they cannot, then it’s unlikely that you’ll be able to build a rapport with this person and, also, you’ll find yourself repeating what you’ve previously said to the other person. Your time is precious, so don’t waste it repeating yourself.

5. At the outset, ask your lawyer to value your claim. Generally, if they attempt to accurately value your claim, please ditch them. Valuing a claim is complicated and requires the full evidence. At the start of the claim you cannot have the full evidence, therefore it cannot be properly valued.

6. Do they return your call and emails in a timely matter? Do they? If they don’t, then you should consider switching solicitors. Solicitors get paid for successful cases. Take your case elsewhere.

7. What does your gut say? If you think that you’ve got the wrong lawyer then you’re probably right.

Me and my team of personal injury solicitors are happy to give you a second opinion about your personal injury claim. We won’t contact your current solicitors unless we have your signed authority. If we can’t help you, we will tell you. That’s what we do at Truth Legal.



Share This Post

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on print

Some of our related posts

We’re not like
other law firms

Ethically driven

Truth Legal was founded on the idea of putting ethics at the centre of legal services. 

Ethical working is at our core: in treating people fairly, being open and honest, and taking social responsibility. We sponsor a large section of woodland near Harrogate, planting a tree for every one of the clients we represent.

Real lawyers, real people

We believe a good lawyer shouldn’t just offer technical expertise, but a real understanding of what you’re going through and how best to help you. 

Above all, our team are dedicated to their clients – whether that is guiding them through legal complexities, securing compensation, or simply fighting for what’s right.

We won’t blind you with jargon – we give advice clearly. And when technical terms can’t be avoided we explain them in full.

Exceptional service

In contrast to some firms, we don’t overload our lawyers with cases. Our team provide clients with a more personal service, meaning we can dedicate the proper time to your matter.

Just read our client reviews to see what a difference this can make.

Fill out our quick online form with your details and we’ll come back to you


© 2022 Truth Legal Ltd is registered in England & Wales (08031477), VAT Registered (135 2552 31),
Authorised and Regulated by the Solicitors Regulation Authority (568741).

Website by browndog.agency