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Dear Dr Foster
Re: Official complaint
Melanie (not her real name) Smith - DOB: 23 09 77 - NHS Number: 12345678
I am writing to you as I wish to make an official complaint because of the problems I have suffered recently in trying to arrange an appointment with Dr Watson.
Dr Watson is our family GP and I have been seeing him for a number of years.
I phoned the surgery on the 6th June 2017 and the receptionist made an appointment with Dr Watson for the 9th June 2017. However, when I arrived, the receptionist informed me that she had no record of the appointment on her computer.
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