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                                                                                                                                 Travel (Let you down) Company PLC
23 Swanky Road
Swankyville
A12 8LW

Date 1 January 2012

Dear Sirs
Our client: Very Annoyed Holidaymaker
Address: 1 Made-Up Road, Harrogate, HG98 0E?
Booking ref: 676hgjgHG8

We are instructed by our above-named client in connection with a claim for damages following a holiday which she purchased from you in July 2012.

This is a letter of claim sent in accordance with the Pre-action Protocol.

We should, in particular, like to deal with liability as quickly as possible. We hope that will then allow us to enter negotiations on quantum and explore the possibility of outright settlement at the earliest opportunity.

We will deal with the matters arising at this stage, under the terms of the protocol and more generally, in turn. Please confirm your position on liability as soon as possible...


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